cancel
Showing results for 
Search instead for 
Did you mean: 
Made_in_Mcr
New member
1 0 0 0
Message 1 of 2
1,862
Flag Post

Hinge issues with my Omen Laptop

HP Recommended
PC-17-w005na (energy star)

As per several post on this issue the Right hinge on my HP OMEN PC-17-w005na (energy star) is so stiff it is causing the laptop to break open  when moving the screen.  I can now no longer close the laptop !!
This issue  did occur during the first 12 months i had it and HP repaired it under warranty but its failed again.   
Given the No of similar post this does appear to be a common fault with these otherwise Excellent Laptops !!
How do i get it repaired and does anyone know if HP have improved the Hinge based on the No of fault request they must have received from users,  as i would prefer to get it repaired with some confidence.

THANKS 

mike 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
16,093 16,075 854 695
Message 2 of 2
Flag Post
HP Recommended

@Made_in_Mcr

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation