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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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OMEN by HP Laptop PC - 15-ax040tx
Microsoft Windows 10 (64-bit)

I was already following the steps in http://h10032.www1.hp.com/ctg/Manual/c05357609. I got to the part of removing all the internal clips, but when I try to lift the enclosure, it’s still stuck. I think there’s still a screw in the center of the enclosure, but I don’t think the guide says anything about it (unless I somehow skipped that part). I need to open it to upgrade the RAM. Any advice?

 

Oh, and if it helps, I was also using this video as a guide https://m.youtube.com/watch?v=UlJyh2zHWFk&t=187s although mine has Bang & Olufsen. 

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there should be 9-10 screws to take out of the bottom of the laptop and use a credit card or small tiny screwdriver to take the bottom off and if you google the hp omen how to take the bottom cover off it should give you a diagram.

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4 REPLIES 4
HP Recommended

@Kiel08 , welcome to the forum.

 

It appears that there are 11 screws holding the back of the case in place.  I am looking at the diagram on Page 33 of the Guide that you provided.  Did you remove the plastic cap that covers screw #1?

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Thank you for welcoming me!

 

My laptop doesn't have a cap encircled here https://imgur.com/1fC4h9q, which is why I assumed I only need to remove 10 screws. But I do see something that might be a plastic cap covering another screw, albeit in a different place than what is in the diagram. Do you happen to know how to safely remove the cap? Sorry, I'm new to this.

 

 

HP Recommended

there should be 9-10 screws to take out of the bottom of the laptop and use a credit card or small tiny screwdriver to take the bottom off and if you google the hp omen how to take the bottom cover off it should give you a diagram.

HP Recommended

Alright! So, I searched for more videos (this one https://m.youtube.com/watch?v=NboZy8exzQw, and the first one in my original post also helped). The videos assured me that there were no hidden screws. And as it turned out, I had already removed ALL screws and there were no screws beneath a plastic cap. There was just a really stubborn clip in the center! Disassembling this laptop is not for the faint of heart. I gasped I was even able to take it off!

Thank you, @Eddie411 and @Old_geekster, for your assistance!

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