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batman0423
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How do I know if I need a new fan entirely or just compressed air

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Omen 15
Microsoft Windows 10 (32-bit)

I receive a black screen error detailing the issue with the fan 90b.  The fan doesn't blow any air at all, can this problem be solved with compressed air or is a replacement fan required

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Echo_Lake
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@batman0423

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To fix this error, use the following steps:

  1. Press Enter to clear the message and allow the system to boot to the Windows Desktop.

  2. Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

    For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  3. After you remove the dust, turn on the computer. If the error message persists, continue with these steps.

  4. Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

    For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  5. In some cases, updating the BIOS might help prevent this error from occurring.

    For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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Lopspops
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Tried the proposed steps. Can I order a fan replacement?

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Riddle_Decipher
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@Lopspops Yes you can, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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