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Hicksetto
Level 3
24 22 0 11
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Solved!

How to activate RAM XMP profiles on HP Omen 15 2020 series?

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Omen 15 2020
Microsoft Windows 10 (64-bit)

I need help about activating RAM XMP profiles on HP Omen 15 2020 series... I recently upgraded RAM from 8x2 to 16x2 but my RAM kit has XMP profiles for 3000 MHz. How can I activate XMP profile of RAM modules?

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The_Fossette
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@Hicksetto

 

Sure, I will pass on your feedback to the concerned team.

 

Take Care!

The_Fossette
I am an HP Employee

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Hicksetto
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24 22 0 11
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Any comments on this?

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Hicksetto
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24 22 0 11
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Am I writing to wrong forum? If so, where should I open this thread to get some answer?

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Hicksetto
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24 22 0 11
Message 4 of 26
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Any information about this?

 

@Waley, can you help?

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The_Fossette
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@Hicksetto

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Hicksetto
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24 22 0 11
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@The_Fossette

 

Thanks for the attention... Here is the product number:

 

Product number 3A694EA#AB8

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The_Fossette
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@Hicksetto

 

Thank you for the information.

 

I checked the specifications of your computer and see that there is no option on the computer to activate the RAM XMP profile. I recommend you contact the RAM manufacturer and they will be able to assist you in this regard.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hicksetto
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24 22 0 11
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How can RAM manufacturer assist me about this kind of issue?

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The_Fossette
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@Hicksetto

 

As I informed you earlier, there is no option from HP to activate the RAM XMP porfiles.

 

Thanks!

The_Fossette
I am an HP Employee

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Hicksetto
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24 22 0 11
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Hello The_Fossette,

 

I got it... This is not a thing that RAM manufacturer can have a decision about. Could you please help about requesting this feature to add in next BIOS versions? This should not be a big deal, undervolting was also not an option till last BIOS but added and appreciated much from customers. Please pass this request (adding XMP support) to related department for me... 

 

Thanks in advance,

 

 

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