• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-02-2022 08:24 AM

HP Recommended
Product: OMEN by HP - 17-an012dx
Operating System: Microsoft Windows 11

Hello, Windows 10 was installed on my laptop from the store after starting the laptop, I found the programs that came with the laptop, such as Microsoft Office 2016 and programs from HP, there were also branded HP wallpapers and a program from AMD.  After that I installed windows 11 on my laptop. The programs that came with the laptop after purchase are no longer there. Can I restore them?

Category:
1 REPLY 1

‎08-06-2022 12:41 PM

HP Recommended

Hello @Vlad_tmsh 

 

Sorry to hear that you are having problems ... and I would like to help you.

Reinstall your operating system...

 

(1) Use < HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10 >

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( It contains all software and drivers that were assigned to your device based on the serial number )

 

(2) Please report your results

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.