How to turn on keyboard light OMEN without Function keys

[CarlaValentim]

Hi,

It's possible to turn on the keyboard light OMEN Laptop 15-dc0xxx without function keys? The Esc to F12 keys stops working (hardware problems).

Already tried BIOS, virtual and external keyboard and OMEN Gamming Hub (and Light Studio doesn't work on this version)...

Someone knows or have any ideas to turn it on permantly?

Thanks 🙂

[Echo_Lake]

@CarlaValentim

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CarlaValentim]

Hello,

Thank for your suggestion, I'll try the BIOS reset.

To the matter:

• Did this happen after a recent window or software update? - No
• Did you make any changes to the settings of your PC prior to the issue? - No

I ran the HP PC diagnostics UEFI and resumes the error code PXLCXF-987B0E-MFPW3G-G4JF03...

I've allready made a factory Windows restoration and didn't resolved the problem with the Esc and F keys. Shoudn't be other combination, or configuration that alowed to turn on the keyboard light? It would be so nice...

And now my 3,5 years OMEN stops playing sound on the left column, and with headphones too (just listen the right side) 😞

I'll now try the BIOS reset 😉

Thanks,

Carla

[Echo_Lake · Accepted solution]

@CarlaValentim

Thank you for posting back.

That's unfortunate. I did decode the failure ID: and it refers to the Key Failure. please reach out to HP Support in your region for computer service options. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up " on the bottom right to say “Thanks” for helping!