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‎10-04-2022 03:28 AM

HP Recommended
Product: HP OMEN Notebook - 15-5000ne (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello. Laptop- Hp Omen 15-5000ne I have been trying to upgrade my ssd from the original sandisk 256gb to a wdblack sn770 NVME 1tb by using the windows media creation tool on a usb. While im able to install it with no errors, the laptop does not recognize or show up the ssd in bios and shows that there is no hard disk to boot which is odd because the windows media creation tool shows it and can install it. Even doing a hard drive quick test shows no hard drive installed in Pc Hardware Diagnostics UEFI. Played with legacy and secure boot options too. What might be the issue? 

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1 person had the same question
1 REPLY 1

‎10-09-2022 11:56 AM

HP Recommended

Hi @Addoozz

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

This could be a hardware issue with the unit. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

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Rainbow23 - HP Support.
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