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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B5AV)
Microsoft Windows 11

My HP Omen 16 have a static noise come from the speakers when I startup ,access bios or recovery, but it dissapear when the windows completely load, the noise only occurs at startup. It happen after I reinstall Win11. And one thing i figure out is the noise also dissapear when startup if I plug an external keyboard or something drain more power like phone into usb port. Is there software or hardware issue? My current Bios version is F.30, I reinstall Omen Gaming Hub, Hp Support Assistant and update driver by that.

4 REPLIES 4
HP Recommended

Hi @Lightna 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you hear a static noise from the speakers when you start it up or in the BIOS or recovery. Do not worry, we are here to help you with it.

 

May I know from where did you perform the Windows 11 update?

Also, did you make any changes to your system apart from the Windows update?

 

Are you using a 3rd party keyboard or mouse that is connected?

Have you tried booting up your system in safe mode? If not, please use the link here and let me know the outcome of it.

 

Then you could try starting Windows in a Clean Boot mode. That's when you turn off every service not related to Windows, then re-enable them one at a time till you find the culprit. LINK

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

I have try Clean Boot and Safe Boot you said but nothing work for me, I also try reinstall Windows with HP Cloud Recovery Tool and the noise still there. I think this is hardware issue

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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