Hp Omen 16 touchpad lagging

[Ismail96]

Hello

I have bought an HP omen laptop recently, and i have encountered a frustrating problem concerning touchpad.

It is lagging most of the time without any factors affecting it. The laptop is brand new, so it’s storage is still empty, CPU running good, as well as gpu and memory and other stuff.

i have tried all of the possible things, such as disabling/reenabling touchpad, drivers, and everything. I used an external mouse and it has no problem at the same time when the touchpad still lags. I have windows 11 22h os. 
please if there is any permanent solution let me know. 
this is my first time purchasing an hp laptop, and i don’t want to regret it. 
thank you for taking time to read my message.

[Gaya1239]

Hi @Ismail96,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN by HP Laptop 16 TOUCHPAD ISSUE. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Try to Uninstall drivers on Device Manager

Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category Mice and other pointing devices with the device driver to remove.

4. Right-click on the driver to remove. and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

And please check for Windows and HP updated and if any please update it and post that as well if the  issue remains the same then please Run the hardware test Please follow the link  (Run HP PC Hardware Diagnostics UEFI tests) if the test fails please provide the failure ID (24-digit code) 

Click here  to check the  setting 

Click here to download and install the latest drivers for Bios and Touchpad 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ismail96]

Hello

thank you for your assistance.

The screen flash didn’t appear in the second step.

when you talk about turning off the unit, do you mean disabling the Elan touchpad driver, right?