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‎12-15-2018 01:29 AM

HP Recommended

Huh? All laptops should be able to reset the bios.

You can open the bios from F10 at startup and reset it via F10 again.

Or you can pull the cmos battery (with the unit unplugged and battery unplugged) and leave it out for 5 minutes.

http://h10032.www1.hp.com/ctg/Manual/c06001792

 

Only way I know to reset a bios. Although I dont have any idea if this will still fix the memory issue.

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‎12-15-2018 04:51 PM

HP Recommended

So I unplugged the main battery let it sit added the new ram turned it back on didnt work in any configuration I tried but after unplugging the main battery and replacing the factory ram and turned it on it said that it needed to reset cmos because of power loss. Still didnt let the computer use the ram. Went to bios reset with f10 didnt help. I'm sending the ram back and going to try 2x8gb crucial and corsair with a cl18 instead of cl18 and see if one of those work. The ram installed is sk hynix and I can only find used 8gb sodimms online for $90 each. If nothing else works should I try to get a used sk hynix with the same part#? HP's new sk hynix 8gb sodimms are $290 so that is an absolute last resort. 

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‎12-15-2018 07:13 PM

HP Recommended

But did you pull the CMOS battery also?

 

Its hard to say what model number of ram sticks are going to work. Most will work, but there will be some that will not for some unknown reason. Intel is not as picky on ram as AMD is, but there are some that still wont work. I have no way of knowing which will. Sorry.

Did you use the Crucial memory finder to purchase that new ram with? At least they will refund you for it.

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