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‎07-22-2020 08:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've had my laptop for about a year and a half now. I first started to see problems as the front of the screen started peeling away from the plsatic, then the bottom of the screen started popping open. Now all of a sudden one day I tried to close it and the hinge just flat of broke. Sounded like I was crunching gravel as things started to pop out. This is a common issue that I've seen in many other posts that is clearly a design flaw. I'm quite disappointed given HP usually has great quality, yet here my expensive laptop breaks within two years of gentle use.  I've taken great care of it and never have dropped it. But now I can't even close the laptop out of fear It will totally break apart. How come HP hasn't done anything to solve this issue!?!?!

 

Similar feeds:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hinge-broken/m-p/7522794

https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Gaming-Pavilion-hinge-breaking-after-1-5-years/m-p...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavillion-Gaming-PC-Hinge-broke-af...

1 person had the same question
1 REPLY 1

‎07-22-2020 02:40 PM

HP Recommended

@Scottster11

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team within HP

 

I have sent you a private message 

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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