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‎03-27-2020 04:22 PM

HP Recommended
Product: Pavilion gaming 15
Operating System: Microsoft Windows 10 (32-bit)

My laptop is a little over a year old and the hinge completely destroyed on me when I attempted to open the top portion like any other day. Screws flew everywhere and black hinge cover completely fell off. I looked to see if the damage was repairable and screen became completely detached from the bottom portion. It is connected by few wires. I called and I was told it is not covered under warranty and would cost the amount I purchased the thing brand new. This is clearly a designer flaw and no damage was done to laptop on my end.  I am really disappointed in HP as a company and don't foresee future purchases. Does anyone have any idea how to fix this issue? I desperately need my laptop for school and work. Any help is much appreciated. 

The situationis similar to https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavillion-Gaming-PC-Hinge-broke-af...

But much worse

1 REPLY 1

‎03-31-2020 04:45 AM

HP Recommended

Hi @Rotsides7

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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