Hp Victus Shuts down while playing a game while charger is on after 15 minutes

[Vedang08]

The laptop shuts down randomly when i am playing a game after 5 mins when the charger is plugged in and it is not even hot yet.I have spoken to agents they did a few things but it had no affect

[Raj2111]

Hi @Vedang08 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

It sounds frustrating to have your laptop shut down unexpectedly while gaming. Here are a few troubleshooting steps you can try:

Check Power Settings: Ensure your power settings are configured for maximum performance while plugged in. Go to Settings > System > Power & battery, and adjust the settings accordingly.

Update Drivers: Make sure your graphics drivers and other critical drivers (like chipset and BIOS) are up to date. You can usually find the latest drivers on the HP support website. Click HERE to update bios and drivers.

Inspect the Charger: Sometimes, an insufficient or faulty charger can cause shutdowns. Ensure you're using the original charger that came with the laptop and that it’s functioning properly.

Battery Health: If the battery is failing, it might cause shutdowns even when plugged in. You can check battery health using Windows’ built-in battery report or third-party software.

Overheating Issues: Even if it doesn't feel hot, check the internal temperatures using software like HWMonitor or MSI Afterburner. Dust buildup can also affect cooling; consider cleaning the fans and vents.

Event Viewer Logs: Check the Event Viewer for any critical errors that occur around the time of shutdown. This can give clues about what's causing the issue.

Game Settings: Sometimes, running games at very high settings can cause instability. Try lowering the graphics settings to see if that helps.

Perform a Clean Boot: This will help identify if background applications are causing issues. You can find instructions on how to do this on the Microsoft support website.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Vedang08]

all of that is fine

this laptop is just a few months old and no issues with software, it just shutsdown if i play videogames after 2 mins

[Raj2111]

Hi @Vedang08 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you..

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

We appreciate your understanding and patience.

Take care and have a good day.

-Regards

Raj-HP Support