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mohamadsoheil
Level 1
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Message 1 of 2
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Hp comm recovery stopped working

HP Recommended
omen 17-w204tx
Microsoft Windows 10 (64-bit)

dear friend,s

my laptop stop working every one hour.i sent some screenshot.it hadnot aany information in internet .please help

Capture 1.JPGCapture2.JPG

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mohamadsoheil,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting HPcomm recovery stopped working error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The HP Connection Optimizer is a background service which monitors the status of Ethernet, WiFi and Broadband devices. It will try to recover the device if an error is detected. An obsolete or defective version of HPCommRecovery.exe can cause problems for your computer that can range from slowness to error messages such as these: CommRecovery has stopped working.

 

I recommend you uninstall the program following the below steps and check if it helps.

  1. Click the Windows Start Button. You find it in the lower left corner of the taskbar.
  2. Type the word uninstall.
  3. Click Add or remove programs.
  4. Now locate CommRecovery in the list of displayed applications.
  5. Click the program, and then click Uninstall.

If you continue facing the issue, then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100862.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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