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Thisisabhinanda
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Hp hard disk error code

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HP bc504tx

Hi, after doing hard disk extensive test I got these results could someone tell what this means ??

Hard disk SMART Check : PASSED

Hard disk short DST Check : FAILED

 

 

 

Failure ID: PLP844-9BCA0L-MFPW3F-60TX03

 

 

 

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Mans
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@Thisisabhinanda 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:
HP PCs - Backing Up Your Files (Windows 7)

The procedure for replacing the hard disk drive can be found in the HP manual below on pages 41 and 42.
Maintenance and Service Guide

In case of need, do not hesitate to solicit us.

Best regards, :Wink:



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Thisisabhinanda
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Is there any chance of loose connection or something because I accidentally dropped my laptop and when I booted it this error came up and I don't have a warranty too😅

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Mans
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@Thisisabhinanda 

Thanks for your return,

Please replace the hard drive and then reinstall Windows as described in the HP document below.
Performing a System Recovery (Windows 10)

 

If this sounds complicated, please go to your nearest authorized HP workshop.

Authorized service providers 

Don't hesitate to ask us if you need us.

 

Best regards,:Wink:



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