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- Re: Hp hard disk error code

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01-19-2020 06:37 PM
Hi, after doing hard disk extensive test I got these results could someone tell what this means ??
Hard disk SMART Check : PASSED
Hard disk short DST Check : FAILED
Failure ID: PLP844-9BCA0L-MFPW3F-60TX03
01-19-2020 06:40 PM
Hello,
The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
The procedure for replacing the hard disk drive can be found in the HP manual below on pages 41 and 42.
Maintenance and Service Guide
In case of need, do not hesitate to solicit us.
Best regards,
01-19-2020 06:57 PM - edited 01-19-2020 06:58 PM
Thanks for your return,
Please replace the hard drive and then reinstall Windows as described in the HP document below.
Performing a System Recovery (Windows 10)
If this sounds complicated, please go to your nearest authorized HP workshop.
Authorized service providers
Don't hesitate to ask us if you need us.
Best regards,