• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-dk0358ng
Microsoft Windows 10 (64-bit)

Hello, i have a problem with the HP Pavilion 15 dk0358ng

 

when the charger is plugged in, I get really really low performance in everything. For example the CSGO game has only 10 fps

 

On battery, i get about 120 fps

 

i have tried so many things already:

1. Reinstall windows

2. Installed latest version of all drivers

3. changed power options to high performance

4. tried with a different charger

5. changed ram sticks (tried with 3 sticks in different slots)

6. Tried by disconnecting the battery

7. update bios to version f62

 

i also did a benchmark test with charger and without. With charger, everything was low and on battery the performance was normal

 

when in a game, the fps drops instantly when connecting the charger and goes high right after disconnecting it

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.