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HP Recommended
Hp omen
Microsoft Windows 11

Heya, two days ago for the first time I changed the thermal paste on my hp omen 15 dc0 and cleaned out the fans with an electric hand fan, and after I put it all back together it was amazing, 25~ degrees c lower than before, and it was great until last night when the wifi cut out during heavy gaming. The left fan wasn't working so I opened it up, took out the battery for safety and cleaned the fan again, but now it's not turning on. Neither with battery or plugged in, nothings turning it on and the side led Is white 5 seconds and off for 1. I'm at a loss here if I shorted something when I put the battery back in or nocked something loose, I've combed it over for like 5 hours now from last night to today and nothing looks unplugged. Any help here is appreciated greatly 

1 REPLY 1
HP Recommended

Hi @SantanaAmbruso,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

This looks like a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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