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‎09-10-2022 05:07 AM

HP Recommended
Product: Hp omen en0004nt
Operating System: Microsoft Windows 11

hello, when playing games on my hp omen 15 en0004nt ryzen 7 4800h and gtx1650 ti 1TB SSD laptop, it drops to 399 mhz and the game crashes, I can't play, the fps drops to 5 I'm waiting for your urgent help thanks

Category:
23 REPLIES 23

‎09-10-2022 05:17 AM

HP Recommended

Hello @Mehmet40 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-10-2022 05:26 AM

HP Recommended

Screenshot_20220910_142339.jpg

 

Screenshot_20220910_142219.jpg

 

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‎09-10-2022 05:38 AM

HP Recommended

Hello @Mehmet40 

 

I strongly advise you to go back to Windows 10 as your notebook model

OMEN Laptop - 15-en0004nt

is not fully tested and certified by HP to use Windows 11.

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

 

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(3) if downgrade fails ...

--->>> Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

 

Use the official Microsoft method:

https://www.microsoft.com/tr-tr/software-download/windows10ISO

https://www.microsoft.com/en-us/software-download/windows10ISO

 After installation is done, download and install HP drivers

https://support.hp.com/tr-tr/drivers

https://support.hp.com/us-en/drivers

 

(4) Please report your results

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‎09-10-2022 01:12 PM

HP Recommended

I did what you said and switched to windows 10, but when I restore the games, it drops to 399.3 Mhz again after a certain period of time, I can't find what is causing it please help i have updated all drivers and hp omen 15 en0004nt when i check from hp website, i changed bios from f16 to f18 but still the problem is not solved laptop features ryzen 7 4800h gtx 1650 ti 16gb ram (8×2 3200Mhz) 1TB SSD

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‎09-10-2022 01:20 PM - edited ‎09-10-2022 01:26 PM

HP Recommended

Hello @Mehmet40 

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎09-10-2022 01:51 PM

HP Recommended

operating system: windows 11

bios : AMI F 18 16/08/2022

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‎09-10-2022 01:54 PM

HP Recommended

Hello @Mehmet40 

 

@Mehmet40 wrote:

operating system: windows 11

bios : AMI F 18 16/08/2022

You wrote: " I did what you said and switched to windows 10 " ?

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‎09-10-2022 01:59 PM

HP Recommended

sorry i upgraded to windows 10 21h2 and updated the drivers

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‎09-10-2022 02:08 PM

HP Recommended

Hello @Mehmet40 

 

(1) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(2) Please report your results

Was this reply helpful? Yes No
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