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‎03-13-2016 09:04 AM

HP Recommended
Product: Omen 15-5000na
Operating System: Microsoft Windows 10 (64-bit)
When I turn the pc on it goes on to the Hp loading screen which is normal, for about 5-10 seconds and then quickly restarts itself and does the same thing over and over! Please help me
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2016 02:10 PM

HP Recommended

Okay so its recovered the system and the laptop is working all fine again but i seem to be missing the hp omen control for my additional keys, lights and fan activation etc and ive tried downloading the hp system event utility but once installed there is still no omen control? could you help me thanks

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11 REPLIES 11

‎03-14-2016 09:35 AM - last edited on ‎03-16-2017 09:28 AM by HP Administrator

HP Recommended

 

 

Hi @Elmaitland,

 

I have looked into your issue about your HP Stream Notebook and it having startup issues.  Try performing a hard reset.
 

When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.

Here is a link to computer won't start for Windows.

Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.

 

Please let me know how this goes.

 

If this resolves the issue by marking this post as Accept as Solution. To simply say thanks, click the Thumbs up below! 
 
Thanks.
 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎03-14-2016 12:18 PM

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Hi thanks for the reply when I try the hard restart by pressing the power button for 8-10 seconds but it turns on for about 4 and then turns off again and there is no combination listed for my notebook do you know if there is one? Cheers
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‎03-14-2016 12:29 PM

HP Recommended

Hey @Elmaitland, 

 

No, it is not a key combo on this Notebook. You can try to plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

 

If this does not help please call us. They will be happy to assist you immediately.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎03-14-2016 12:33 PM

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Okay thanks I'm trying a system recovery as it is now letting me do that so I will see how that goes thankyou
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‎03-14-2016 02:10 PM

HP Recommended

Okay so its recovered the system and the laptop is working all fine again but i seem to be missing the hp omen control for my additional keys, lights and fan activation etc and ive tried downloading the hp system event utility but once installed there is still no omen control? could you help me thanks

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‎03-15-2016 06:17 AM

HP Recommended

Hey @Elmaitland,

 

Here is the up to date download. Have you tried using the HP Support Assistant to install software that is missing.

 

In HP Support Assistant, select Storage Backup and Recovery

On the next screen, select Recovery and then select HP Recovery. On the Recovery Manager screen,  select reinstall drivers or applications Check  the HP Omen Control and click on the install button. Make sure you restart when you do this.
 
Please let me know.
 
Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎03-15-2016 06:43 AM

HP Recommended
Yes that is fixed now thankyou but when I turn on the laptop it goes onto the startup menu screen, instead of the logo screen straight away which I have to then press enter to continue startup is there anyway I can get rid of this so it starts up onto the logo screen like it used to?
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‎03-15-2016 07:04 AM

HP Recommended

Hi @Elmaitland,

 

 

Here is a link from ISunshare that will help you manage to get to the Desktop quicker. It worked for me.

 

Don't forget the Accepted solution so others can see the fix too.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎03-15-2016 07:05 AM

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Thanks for the help I'll try that out

Thanks
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