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‎04-08-2023 08:56 AM

HP Recommended
Product: Hp omen dc1004nj

I have an hp omen dc1004nj that what ever i do will not  charge i check the power supply with multimeter and he is working i was checking with another prot and still don't charging what should i do

2 REPLIES 2

‎04-10-2023 08:51 AM

HP Recommended

Does it charge when its in sleep or off?

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‎04-11-2023 12:38 AM

HP Recommended

Hi @Itaidshti,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Have you made any changes to the hardware or software?

Have you made any changes to your OS?

Have you replaced the battery or the hp adaptor (with the Original part)?

 

Meanwhile, go through the documents below and follow the instructions and see how it goes. 

 

For the battery not holding a charge Click here

 

Click here for Improving battery performance

 

For battery, calibration Click here

 

Update the BIOS Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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