Hp pavillion 15 hinge is tearing my case

[Jaydeep8]

i bought my laptop in December 2019 , from last 10-11 months my hp pavillion 15 cx0xxxx hinges are getting separate from body, the screen and bezels are getting separate from each other and when i close the notebook some loud crack sound occurs and some metallic or plastic parts gets out from the laptop 

[praveenbv · Accepted solution]

Hi@Jaydeep8,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Jaydeep8]

thanks .it helped they fixed my problem