Hp service centre in berlin

[Mihir1999]

I'm Mihir kene.

I have a hp omen laptop. It's under warrenty. There is an issue with it. When I'm trying to start the laptop the start function is not working. The screen is just black. I went to the service centre which is listed on the hp page but when I reached they said it's a shipping facility and not a service centre. That is only one listed on hp web page.

I'm looking for a hp service centre in berlin.

I tried to contact hp support but I'm not able to reach them. The call me back feature is also not working. 

Please help me in getting touch with hp support and get this issue solved.

My contact info- [Personal Information Removed]

[Gaya1239]

Hi @Mihir1999,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN By HP 16.1 Inch Gaming Laptop PC 16-Wf0000 (755F7AV) The screen is just black, The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support