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Chtioui9
New member
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Message 1 of 2
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Hp support services

HP Recommended
Hp Pavilion Gaming laptop 15-dk0002nx
Microsoft Windows 10 (64-bit)

My monitor is accidentally broken and I need help with the process of fixing it could anyone help me solve it out. 

By the way I live in Tunisia an African country and I didn't find a guide also the hp service didn't explain the process for me. Please put your self in my place your brand new expansive pc is broken what do you feel. Please help me. 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Chtioui9 Welcome to HP Community!

 

I understand that the screen is broken.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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