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HP Recommended
Hp-Omen 15
Microsoft Windows 10 (64-bit)

Recently while cleaning my entire work area I thought that it might be a good idea to reset my laptop since it hadn't been reset since I purchased it. When I went to reset the laptop later that night windows said it was unable to reset the laptop which was odd, everything before trying to reset the laptop was perfectly fine, no errors, crashes, viruses, hardware failure, the laptop was basically in perfect condition. The error was odd so I decided I'd go to bed and look into it the next day so I turned off the laptop. When attempting to boot the laptop the next day it gave me error 3f0 no boot device found and wouldn't let me launch into windows. I began to search online reading much about error 3f0 and any possible solutions. After many hours of letting the laptop try to fix/check itself using anything that was still available like the hp drive checks etc. the error was still persisting with one change, it now would say either boot device not found or hard drive not detected. I continued to try and figure out the problem for almost a week checking on the hp forums and many other places. I then went to check what hp could do but had no response, I thought about taking the laptop into the store where I bought the laptop but wasn't able to secure an appointment with the store due to all the restrictions with COVID at the time. I then started to work around in the cmd myself to see whether the problem might be caused by a connection getting disconnected or something hardware related but noticed the hard drive was still showing up in there as being connected. I checked everything I could and had no success so I resorted to formatting both drives to try and get the laptop to boot into a windows installation or anything it could boot into at that point. I finally managed to boot to a windows installation page with the windows 10 key from my other pc, but since I formatted the drive I lost the original windows installation that was on the laptop in the process. moving ahead after reinstalling windows and getting everything working from adding letters to the drives and updating drives etc. I have managed to get the laptop back to a working state, but it seems like some of the drivers listed on the support page do not work for some reason(my guess being my windows installation) causing very small but annoying problems. I also noticed I was not able to find some things like the original sound controls etc. that I had when first purchasing the laptop. I was wondering what the best action to do here is. I noticed that I can order a Windows 10 recovery kit, but I wanted to know if that would come with the default windows that was on this pc with its drivers etc. or if it is a kit to make a recovery for the pc? If the kit is just to make your own recovery for the pc would it be better to try and schedule with the store I bought the laptop from to take it in there and try to see what they can do, or if I renew my warranty on the pc what would hp be able to do/how would the process of fixing a problem like this go?

3 REPLIES 3
HP Recommended

The very first thing you need to do when asking for help is to "include the full model or product number" of your PC.

Otherwise I am shooting in the dark here.

Tapping F1 at power-on will open an info screen and give you the Product number.

Thanks.

HP Recommended

Sorry the model of the laptop is an OMEN by HP - 15-dc0051nr the product number is 3UK57UA#ABA

HP Recommended

OK so that was a lot of stuff that could have been summarized to make it easier for us to decipher.

You basically installed Windows to fix a 3F0 error.

How did you install Windows, the Microsoft Media Creation tool I assume?

Did you wipe all the partitions and clean install or did you  just install over the top with default?

 

Which drivers are you having problems installing? Some of them wont be necessary and probably why they aren't working. Microsoft will install most of whats needed now via Windows Updates. You can also install the HP Support Assistant and it usually finds whats left over.

 

You do need to install these for your omen manually:

HP support Assistant... sp101214.exe

Omen Command Center... Get OMEN Command Center - Microsoft Store 

Event Utility... Get HP System Event Utility - Microsoft Store

 

Beyond that, is your system running OK?

A 3F0 error isn't always fixed with a reinstall of Windows. Usually it means the drive is failing.

 

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