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TeakTurtle
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Message 1 of 6
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I am unable to change the brightness of my HP Omen laptop that I bought today

HP Recommended
15-EN0023DX
Microsoft Windows 10 (64-bit)

Even when I move the brightness slider up and down the brightness does not change, I have updated to the most current version.

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ThinkinBig
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Message 2 of 6
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have you tried using the keyboard commands? Hold FN and use F2 to increase brightness, F1 to reduce. Those are the shortcuts on my Omen 15

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TeakTurtle
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Yes I have tried that the slider moves but changes nothing

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The_Fossette
HP Support Agent
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Message 4 of 6
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@TeakTurtle

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107259.exe

 

If you continue facing the issue, then install all the updates (Including optional) and check.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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TeakTurtle
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Message 5 of 6
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Updating BIOS, the drivers, and general system updates did nothing to fix the issue. Upon more research this seems to be a problem quite a few people are having recently. I brought my laptop back to bestbuy geek squad where I was told it was a hardware error so I returned the laptop. Other's with the same issue I talked to got the same response from the geek squad at bestbuy, and have returned them as well. I was quite disappointed given how expensive the laptop was, thank you for trying to assist but it seems to be a manufacturer issue

embajador
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Message 6 of 6
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Bummer. Just purchased from BB and have the same issue. 

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