I am unable to claim my one month xbox subscription that comes with my omen.

[Captain_rogers_]

When I open my omen gaminghub and click on claim one month xbox trial it redirects me to xbox but nothing else happens anyone help me please 

[Hawks_Eye]

Hi @Captain_rogers_ 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing issue when trying to claim the one-month Xbox Game Pass trial through OMEN Gaming Hub. 

Here are some steps that might help:

Verify Your Eligibility

• Ensure your OMEN device qualifies for the free trial. Some offers are region-specific or have expiration dates.
• If you've redeemed a similar offer before, you may not be eligible again.

Sync OMEN Gaming Hub & Xbox App

• Log out of both OMEN Gaming Hub and Xbox App, then log back in using the same Microsoft account.
• Try reinstalling both apps from the Microsoft Store, then restart your PC.

Check for Updates

• Open Microsoft Store and update both OMEN Gaming Hub and Xbox App.
• Make sure Windows is fully updated as well.

Manually Redeem the Code

• Some users have found that OMEN Gaming Hub provides a redeemable code instead of automatically activating the trial.
• Open OMEN Gaming Hub, navigate to the Rewards or Offers section, and check if a code is available.
• If you find a code, enter it manually in the Xbox App or Microsoft website under "Redeem Code".

If none of these steps work, please contact HP phone support team for further assistance. You're doing everything right—hopefully, one of these solutions helps! 🚀 Let me know how it goes.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye