I can't buy xbox game pass from hp omen gaming hub

[Bedirhqnn1]

When I click on the free Xbox Game Pass on HP Omen Gaming Hub, it loads into the application but nothing comes up. I clicked it 6-7 times but still nothing happened. I looked at the previously opened tickets and did what they asked me to do, but it didn't work.

[Sneha_01]

Hi @Bedirhqnn1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with claiming the Xbox Game Pass from the HP Omen Gaming Hub, here are some steps you can try to resolve the issue:

1. Check for Updates

• HP Omen Gaming Hub: Ensure that the HP Omen Gaming Hub software is up to date. You can check for updates within the app or through the Microsoft Store.
• Windows Updates: Make sure your Windows operating system is up to date, as updates can include fixes for software compatibility issues.

2. Check Your Internet Connection

A stable internet connection is necessary to redeem the Xbox Game Pass offer. Make sure your internet connection is stable and try restarting your router if needed.

3. Clear Cache and Data

Clearing the cache and data for the HP Omen Gaming Hub app may help resolve the issue:

1. Reset the App (Windows 10/11):
   • Go to Settings > Apps > Apps & features.
   • Find "HP Omen Gaming Hub" and click on it.
   • Select "Advanced options" and then click "Reset."

4. Sign Out and Sign Back In

Sometimes signing out of the HP Omen Gaming Hub and signing back in can refresh the connection and resolve issues:

1. Sign Out:
   • Open the HP Omen Gaming Hub and sign out of your account.
2. Sign In:
   • Sign back in with your HP account and try to access the Xbox Game Pass offer again.

5. Check Your Microsoft Account

Ensure that your Microsoft account is in good standing and that there are no issues with your Xbox account:

• Check Account Status: Visit the Microsoft Account website and log in to check for any issues or notifications.
• Check Xbox Account: If you have an Xbox account, ensure that it's linked properly and there are no outstanding issues.

6. Reinstall the HP Omen Gaming Hub

If the problem persists, try uninstalling and reinstalling the HP Omen Gaming Hub:

1. Uninstall:
   • Go to Settings > Apps > Apps & features.
   • Find "HP Omen Gaming Hub" and uninstall it.
2. Reinstall:
   • Reinstall the HP Omen Gaming Hub from the Microsoft Store or the HP website

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support