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‎05-03-2021 05:54 AM

HP Recommended
Product: HP envy x360 15
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I have some problem with B&O audio system. when I tried to fix it with device manager it solved now both of speaker works but it is not B&O, it is " speaker (high definition audio device). also I can't run B&O app.

3 REPLIES 3

‎05-03-2021 05:56 AM

HP Recommended

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

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‎05-03-2021 06:21 AM

HP Recommended

george1738_0-1620044418669.png

and also B&O app isn't running

 

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‎05-03-2021 07:06 AM

HP Recommended

windows version 20h2 (windows 10) 

model15-cp0053cl

 

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