I cannot able to add my installed games in omen gaming hub

[Jeet20]

At first it is smooth it catches my installed games and boost them but I accidentally cleaned it and after that all my installed games disappeared except for 1 game.

Please help to regain it as it is big issue as without the boost the game sometimes lags 

[A_Gayathri · Accepted solution]

Hi @Jeet20,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the issue of your installed games not appearing in the OMEN Gaming Hub after accidentally cleaning it, you can follow these steps to re-add your games and ensure the hub boosts them properly. Here are detailed steps to troubleshoot and fix the problem:

Step 1: Verify Game Installation

Ensure that all your games are still installed on your system and are accessible. You can do this by navigating to the installation directories and checking if the game files are intact.

Step 2: Update OMEN Gaming Hub

Make sure that you have the latest version of the OMEN Gaming Hub installed. Updates often contain bug fixes and improvements.

1. Open the OMEN Gaming Hub.
2. Click on the menu (three lines) in the top-left corner.
3. Go to "Settings" and check for updates.

Step 3: Re-scan for Installed Games

1. Open the OMEN Gaming Hub.
2. Navigate to the "My Games" section.
3. Look for an option to scan or refresh the list of installed games. This option might be named "Scan for Games" or similar.
4. Initiate the scan and wait for the process to complete.

Step 4: Manually Add Games

If the automatic scan does not detect your games, you can manually add them:

1. Open the OMEN Gaming Hub.
2. Go to the "My Games" section.
3. Click on "Add Game" or the plus (+) icon.
4. Browse to the installation directory of each game and select the executable file (usually a .exe file).
5. Add the game manually and ensure it appears in the list.

Step 5: Clear OMEN Gaming Hub Cache

Sometimes, clearing the cache can resolve issues with detecting installed games.

1. Close the OMEN Gaming Hub completely.
2. Navigate to the following directory: C:\Users\[Your Username]\AppData\Local\Omen Gaming Hub\Cache
3. Delete all files in the Cache folder.
4. Reopen the OMEN Gaming Hub and re-scan for games.

Step 6: Reinstall OMEN Gaming Hub

If the above steps do not resolve the issue, consider reinstalling the OMEN Gaming Hub.

1. Press Windows + I to open the Settings app.
2. Go to "Apps" and find OMEN Gaming Hub in the list.
3. Uninstall the OMEN Gaming Hub.
4. Download the latest version from the HP website or the Microsoft Store.
5. Install the OMEN Gaming Hub and re-scan for your games.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 User manual

HP PCs - OMEN Gaming Hub

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jeet20]

Thanks Gaya1239 for the solution but some doubts are there 

1] I able to add it but it is not showing name of the game only showing gamelauncher 

2] at step 5 , i went as the given directeries but after user there is not appdata thing 

giving screenshots of both please check

[A_Gayathri]

Hi @Jeet20 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!