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‎02-04-2022 10:07 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (472J1AV)
Operating System: Microsoft Windows 10 (64-bit)

Omen by hp laptop 16-b008otx

I installed omen gaming hub and i cannot find lighting tab .

Category:
4 people had the same question
9 REPLIES 9

‎02-04-2022 01:21 PM

HP Recommended

@Suzan77 

 

What is the version of your OGH right now ? It should be v 1101.2291.5.0. It is not a tab itself, ONLY when you click to the main menu

 

             hub menu.png

 

If NOT, your machine may NOT support Light Studio at all.

 

Regards.

BH
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‎02-04-2022 11:15 PM - edited ‎02-05-2022 11:05 AM

HP Recommended

My OGH version is 1101.2201.5.0 which i recently downloaded from microsoft  store.  I cannot see other option to update ogh version. But i can see light studio in ogh.

Suzan77_0-1644071067672.png

 

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‎02-05-2022 10:11 AM

HP Recommended

@Suzan77 

 

Sorry, not 1101.2291.5.0. it is 1101.2201.5.0.  Looks like the version on your machine is NOT the same version of my machine. I can't read text on the image. I believe HP checks hardware on each machine before download OGH available options for THAT machine.

 

Regards.

BH
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‎02-05-2022 11:04 AM

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Looks like mine is also 1101.2201.5.0 version. I did also run light studio. When i ran light studio it shows "unfortunately this device is not supported by omen light studio" in 2nd picture. Does this mean this laptop does not have rgb keyboard? But my retailer were claiming it have 4 zone keyboard.

image.png

 

Suzan77_0-1644084129640.png

 

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‎02-05-2022 11:13 AM - edited ‎02-05-2022 11:32 AM

HP Recommended

.@Banhien

it seems i also have same version. When i ran light studio it shows "unfortunately this device is not supported by omen light studio"

Suzan77_0-1644084762315.png

Does this mean this device does not have rgb keyboard where as my laptop retailer were claiming it has 4 zone keyboard

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‎02-05-2022 11:41 AM

HP Recommended
@Suzan77 wrote:

.@Banhien

it seems i also have same version. When i ran light studio it shows "unfortunately this device is not supported by omen light studio"

@Suzan77 

 

Well,  As mentioned before, your machine may not support Lighting Studio at all. On my machine

 

             banhien_1-1630448639972.png

 

Please select Effects to see any luck when changing options.

 

Regards

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-05-2022 11:45 AM

HP Recommended

I cannot even select the keyboard in light studio. And also there is no change when i change the effect.

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‎02-05-2022 02:45 PM

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@Suzan77 

 

Well, that's it. It says "unfortunately this device is not supported by omen light studio". Nothing I can help.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-06-2022 08:32 AM

HP Recommended

While buying store insured that it has 4zone keyboard now it seems it was lie. I was hoping such an issue was due to some driver missing. Now I finally came to the conclusion that this device does not support RGB keyboard. Thanks for your help.

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