• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎02-02-2026 03:12 PM

HP Recommended

I used CCleaner to clean my pc, and when it updated my bluetooth driver it stopped working. I tried getting windows to automatically update it, i tried installing the driver for my device on the hp website, i tried installing the driver on the intel website, and I tried installing the old 2023 version of my driver. i do not have any restore points to reset to. Any ideas on how i can fix this issue? I'm really desperate here.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2026 02:31 AM

HP Recommended

First, don't use those 3rd party apps. Windows is very smart now. It auto clean and optimize system. Don't use them and drivers are also handled by windows update. 

Now for a fix, Open Device Manager (right-click Start > Device Manager). Expand Bluetooth, right-click your adapter (likely Intel Wireless Bluetooth or Realtek), select Uninstall device, and check "Delete the driver software" if available. Also uninstall any related entries under Network adapters or Universal Serial Bus controllers that mention Bluetooth. Restart your PC, Windows should auto-install a basic version.

 

If issue remains then Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Bluetooth one, it resets services and the driver stack without needing restore points. Restart after it completes.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-03-2026 02:31 AM

HP Recommended

First, don't use those 3rd party apps. Windows is very smart now. It auto clean and optimize system. Don't use them and drivers are also handled by windows update. 

Now for a fix, Open Device Manager (right-click Start > Device Manager). Expand Bluetooth, right-click your adapter (likely Intel Wireless Bluetooth or Realtek), select Uninstall device, and check "Delete the driver software" if available. Also uninstall any related entries under Network adapters or Universal Serial Bus controllers that mention Bluetooth. Restart your PC, Windows should auto-install a basic version.

 

If issue remains then Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Bluetooth one, it resets services and the driver stack without needing restore points. Restart after it completes.

Was this reply helpful? Yes No

‎02-05-2026 02:23 PM

HP Recommended

Thank you so much! this worked.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.