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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Microsoft Windows 10 (64-bit)

Under load the laptop just crashes and restarts sometimes it bluescreens and other times it just buzzes and gets a black screen.The fans are clean and the cpu temp dosen't go above 70 aswell as the gpu one.

Screenshot 2023-01-10 183039.png

2 REPLIES 2
HP Recommended

The laptop was in a hp authorized serivce in Bucharest but they didn't manage to fix the problem.(they didn't even turn on the laptop).

HP Recommended

Hi @matei333111,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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