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‎06-27-2025 01:20 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-r1000 (9J120AV)
Operating System: Microsoft Windows 11

I am constantly facing issues with my touchpad. The I2C HID device is giving the error "This device cannot start" (Code 10), A request for the HID descriptor failed. I have tried all the suggested troubleshooting methods from HP including updating the BIOS, updating my drivers, including the chipset drivers, disabling and re-enabling the driver. Deleting the driver and restarting the laptop. Sometimes, the problem get fixed after trying some of the suggestions, yet as soon as i restart my laptop, the problem persists. I am struggling to find a solution to this and my laptop is brand new 

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