I have a constant issue with my touchpad.

[Modindar]

I am constantly facing issues with my touchpad. The I2C HID device is giving the error "This device cannot start" (Code 10), A request for the HID descriptor failed. I have tried all the suggested troubleshooting methods from HP including updating the BIOS, updating my drivers, including the chipset drivers, disabling and re-enabling the driver. Deleting the driver and restarting the laptop. Sometimes, the problem get fixed after trying some of the suggestions, yet as soon as i restart my laptop, the problem persists. I am struggling to find a solution to this and my laptop is brand new 

[Garp_senchau]

Hi @Modindar, 

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

Reset BIOS to Default:

• Turn off your laptop.

• Turn it back on and press Esc repeatedly.

• Press F10 to enter BIOS.

• Reset to default settings and save changes.

• Restart your laptop.

Run HP Diagnostics:

• Press Esc when the laptop starts.

• Press F2 for HP Diagnostics.

• Run the System Test and check for touchpad issues.

Uninstall and Reinstall the Driver:

• Go to Device Manager.

• Right-click on I2C HID Device under Human Interface Devices.

• Select Uninstall.

• Restart your laptop and let Windows reinstall the driver.

Disable Power Management for Touchpad:

• In Device Manager, right-click I2C HID Device and select Properties.

• Go to the Power Management tab.

• Uncheck Allow the computer to turn off this device to save power.

• Click OK and restart.

Check for Windows Updates:

• Go to Settings > Update & Security.

• Check for any updates and install them.

Check Touchpad Settings:

• Go to Control Panel > Mouse.

• Check the Touchpad settings to make sure everything is enabled.

Check for Software Conflicts:

• Perform a clean boot (disabling unnecessary apps) to see if a program is causing the issue.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Regards,