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‎08-23-2022 04:22 AM

HP Recommended
Product: OMEN by HP - 17-w203na
Operating System: Microsoft Windows 10 (64-bit)

hello everyone i cant lock my gpu speed while the charger plugged in but when i unplug it it works but iam not getting the same fps like other people at all .I installed msi afterburner and i cant change temp limit , power limit , core voltage or fan speed but i can change core speed and mem speed . my gpu temp max is 61c sometimes 58 while playing . i tried a lot of games and the problem the same as always very low fps . in it takes two game in the main menu i only get 4-9 fps i cant play like that . i noticed something that i have limit problems tempreture and power at the same time not forgetting my memory speed is stuck at 810 some time it raise above 4000 but most of the time is stuck at 810mhz . while plugged in gpu speed just randomly change every moment but while in browsing in chrome or using programs like word its stable . i tried update bios , ddu clean install , roll back driver or updating drivers non of them worked . even if i play while not pluged in with stable speed its still unplayable in heavy games like it takes two , fortnite , gta . please if there is anyone who has the same problem and solved it or can help me iam realy helpless right now . 

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Sorry guys for the bad english hope you have a good day .

Category:
7 REPLIES 7

‎08-23-2022 05:26 AM

HP Recommended

Hello @AhmedAlmosuli66 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎08-23-2022 08:01 AM

HP Recommended

OS name : Microsoft Windows 10 Pro

Version : 10.0.19044 build 19044

System Model : OMEN by HP Laptop

System SKU ; 1DN39EA#ABU

BIOS Version/Date : Insyde F.56, 12/22/2020

 

AhmedAlmosuli66_0-1661263269126.png

 

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‎08-23-2022 09:05 AM - edited ‎08-23-2022 09:06 AM

HP Recommended

Hello @AhmedAlmosuli66 

 

(1) Install/Update

HP Consumer Desktop / Notebook PC ME Update

2020.2.1220 Rev.A33.6 MBJan 6, 2021Download

Intel Management Engine Interface (MEI) Driver

11.7.0.1057 Rev.B53.7 MBMay 28, 2018Download
HP PC Hardware Diagnostics UEFI8.7.1.0  Download

 

(2) Reboot

(3) Test < all > your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>>> Focus on Component <Power/Battery> Test

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(4) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎08-23-2022 01:20 PM - edited ‎08-23-2022 01:41 PM

HP Recommended

i downloaded all 3 files and then wanted to do HP PC Hardware Diagnostic test but i only have 2 option in the menu tests 

1. memory test = passed

2 .All hardwere  test= passed 

There is no error maseges and no option for battery or power test .

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‎08-23-2022 04:33 PM

HP Recommended
@AhmedAlmosuli66 wrote:

i downloaded all 3 files and then wanted to do HP PC Hardware Diagnostic test but i only have 2 option in the menu tests 

1. memory test = passed

2 .All hardwere  test= passed 

There is no error maseges and no option for battery or power test .

After downloaded, you need to run (double-click) the files to install them.

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‎08-23-2022 04:48 PM

HP Recommended

i did that 

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‎08-23-2022 05:06 PM - edited ‎08-23-2022 05:12 PM

HP Recommended

Hello @AhmedAlmosuli66 

 

(1) Install/Update 

 
(2) Run < all > tests
(3) Please report your results ( error messages, take screenshots )
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