I have the TPM available and enabled in the BIOS/UEFI configuration and it does not appears.

[Sanket17]

I have the TPM available and enabled in the BIOS/UEFI configuration and it does not appears as "Trusted Platform Module 2.0" in the device mananger i also tried tpm.msc and bitlocker fail to detect it. i even cleard the Tpm and still nothing.

Please give me a sloution as soon as possible. 

[Garp_senchau]

@Sanket17, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your Trusted Platform Module (TPM) is enabled in the BIOS/UEFI but not recognized by Windows Device Manager, or TPM.msc and BitLocker, you can follow these steps to potentially resolve the issue:

Enter BIOS Setup:

• Restart your computer.
• During the boot process, press F10 to enter BIOS Setup.

Check TPM Settings:

• Navigate to the Security tab.
• Ensure that the TPM State is set to Enable.
• Also check other related settings such as TPM Device, TPM Specification Version (should be 2.0), and TPM Activation Policy.

Clear TPM (if necessary):

• On the same Security tab, look for Clear TPM or similar option.
• Follow instructions to clear TPM.
• Instructions for Clearing the Trusted Platform Module (TPM)

Steps in Windows

Check Device Manager:

• Press Win + X and select Device Manager.
• Expand the Security Devices section.
• Look for Trusted Platform Module 2.0. If it’s not present, proceed to the next steps.

Run tpm.msc:

• Press Win + R, type tpm.msc, and press Enter.
• Verify if the TPM is recognized and details are shown.

Update TPM Driver:

• In Device Manager, right-click on Trusted Platform Module 2.0 and select Update Driver.
• Choose to search automatically for updated driver software.

Reference:

• Instructions for Updating Trusted Platform Module (TPM) Firmware

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,