I’m on HP Omen 15. I plugged my charger in, amber light flicks then changes to white light only.

[Decidueye]

I’m on HP 15t-dc100 CTO. So I’m having charging issues on my gaming laptop again. I bought a new adapter, a new battery, did hp diagnostics and it all passed. Few days later when I plug in my charger, it goes from amber light to just white light permanently unless I switch sockets for the adapter and even so I get the same issue. I tried every standard I have seen on here and nothing. Updated bios too. And if I leave off the charger it is impossible to charge it unless I keep moving the plug in the charger port around. When I move my laptop, it turns off by itself now. So I don’t know what to do. I tried calling HP center for 3 days and always on hold longer than 30 minutes so that’s not helping a customer there. Is there a fix? 

[ub6424]

Hello @Decidueye 

Sorry to hear that you are having problems ... I would like to help you.

Do you have valid HP warranty ?

Kind regards

[ub6424]

Hello @Decidueye 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Decidueye]

I ran out 2 years ago but I bought the HP Care Pack last week. I tried to look for more info to get more time but nothing sadly

[Decidueye]

I can’t even turn it on because the battery is very low and it won’t charge at all so I’m praying if the charger works again 

[Decidueye]

Not anymore but I have HP Care Pack hence I already started calling their centers and no one apparently works there since no one picks up a phone after a long wait time. 

[Anand_Andy]

Hi @Decidueye,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN by HP 15t-dc100. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!