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10-21-2022 02:09 PM - edited 10-21-2022 02:11 PM
I’m on HP 15t-dc100 CTO. So I’m having charging issues on my gaming laptop again. I bought a new adapter, a new battery, did hp diagnostics and it all passed. Few days later when I plug in my charger, it goes from amber light to just white light permanently unless I switch sockets for the adapter and even so I get the same issue. I tried every standard I have seen on here and nothing. Updated bios too. And if I leave off the charger it is impossible to charge it unless I keep moving the plug in the charger port around. When I move my laptop, it turns off by itself now. So I don’t know what to do. I tried calling HP center for 3 days and always on hold longer than 30 minutes so that’s not helping a customer there. Is there a fix?
10-21-2022 04:28 PM
Let me check your basic system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ?
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
10-26-2022 08:10 AM
Welcome to the HP Support Community
I understand you are facing an issue with your OMEN by HP 15t-dc100. Not to worry I will help you to get a resolution to resolve the issue.
The PC needs to be sent to HP Service Centre to get it repaired, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
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