I need a shipping label to have my Victus Laptop fixed

[MartyB83]

Hi. This is my first time on here. But I need to get a shipping label for my Victus Gaming Laptop as it has completely stopped working. When I try to boot it up, I get a black screen that says hard drive failure imminent. I have included photos of the messages. If I need to send in my laptop to HP to get a new hard drive installed, then I need a shipping label. But I'm getting a runaround while trying to obtain one. Can someone please give a label to print out so I can get my laptop fixed ASAP? And hopefully the data from my old HD can be saved as well. Thanks in advance. 

[VikramTheGreat]

Hi @MartyB83,

Welcome to the HP Support Community.

Thank you for sharing the failure code, in indicates that the Hard drive is corrupted and neds to be serviced, Please Note: Data backup is not an option from HP, you have to get the data backed, with the local technician before sending the pc for service.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[MartyB83]

Hey. I got a box coming to send to HP. But, I still don't know how to extract the data from the dead hard drive. Truthfully, it might not happen. But if they're replacing it with a new one, then can I request they send the old one back as well? I don't know how they do that. Can someone give me some info? I'd appreciate it. 

[Huffer · Accepted solution]

HP will not salvage data for you and will not return the old HDD or SSD whatever. Its unfortunately up to you to do that. Whether it can be done depends on just how badly corrupt the hard drive may be. There are several ways to try to do it, some without opening the laptop but all require some pretty sophisticated tech skills. Keeping a backup is a good idea for future reference. I do not work for HP; just a long-time Forum participant. Good luck.