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Alex2m
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I need an AZERTY keyboard on my laptop

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HP Pavilion Gaming - 15-dk0010na
Microsoft Windows 10 (64-bit)

HI

Purchased my laptop from the HP website, unfortunately, the personalizations available on purchase did not include the keyboard layout, so it came with a UK QWERTY integrated backlit keyboard.

Now that the product is out of warranty, I would like to purchase the AZERTY keyboard as a spare part, but I cannot find spare parts on the website, nor a direct line for hardware support, so I'm asking how I can go about ordering one.

Thank you in advance, kindest regards

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The_Fossette
HP Support Agent
HP Support Agent
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@Alex2m

 

I reviewed your post and I understand that you are looking for an AZERTY keyboard for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As per the service guide for your computer, there is no AZERTY keyboard available from HP for your computer. Please refer to the below service guide for your computer (Page 17) for the available keyboards for your computer.

 

http://h10032.www1.hp.com/ctg/Manual/c06377664.pdf

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Alex2m
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Hi there

Thank you for providing the guide -- of course there is an AZERTY keyboard (there's more than one, actually) the one for use in France and Africa is part number L57593-FM1

 

How can I get my hands on one?

 

Kindest regards

 

Alex|M

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The_Fossette
HP Support Agent
HP Support Agent
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@Alex2m

 

I recommend you contact support and they will assist you in ordering the part.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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