INBUILT CAMERA NOT WORKING!!!!!

[stuninng006]

Recently i bought a new HP laptop . After an update my webcam stopped working. It showed an error stating no cameras attached (0xA4244).I thought it was just a driver error so i resetted the camera app which didnt worked then i opened device manager and found THAT MY CAMERA ISNT IN THE LIST.I updated all drivers , had a clean install of win 11 , tried the camera in ubuntu too but didnt worked. I even created a registry key named EnableFrameServerMode but failed again.I tried contacting HP but they didnt call back . Now i am frustrated what to do ???? camera appdevice manager

[ub6424]

Hello @stuninng006 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the camera ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[stuninng006]

The result

[ub6424]

Hello @stuninng006 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Enter <BIOS> and check for camera related option <enabled/disabled>

(6) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(7) Run <HP Diagnostics for Windows>

- Component Test

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Webcam Connection	Test to detect a connected webcam.	1 minute		Interactive

Reference:

https://support.hp.com/us-en/document/ish_2854458-2733239-16

(8) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[stuninng006]

i cant see webcam

[stuninng006]

I cant find anything related to webcam in bios , like i checked in BIOS CONFIG TAB.At last didnt find anything

[ub6424]

Hello @stuninng006 

Expand all and scroll down.

[ub6424]

Hello @stuninng006 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Component test webcam available ?

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @stuninng006 

If the webcam still fails

-> Contact HP Support for service repair

Kind regards

[stuninng006]

 here u can see i cant see webcam in symptom test