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- INBUILT CAMERA NOT WORKING!!!!!

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10-07-2022 01:59 AM - edited 10-07-2022 02:20 AM
Recently i bought a new HP laptop . After an update my webcam stopped working. It showed an error stating no cameras attached (0xA4244).I thought it was just a driver error so i resetted the camera app which didnt worked then i opened device manager and found THAT MY CAMERA ISNT IN THE LIST.I updated all drivers , had a clean install of win 11 , tried the camera in ubuntu too but didnt worked. I even created a registry key named EnableFrameServerMode but failed again.I tried contacting HP but they didnt call back . Now i am frustrated what to do ???? camera app
device manager
10-07-2022 03:19 AM
Hello @stuninng006
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration before we focus on the camera ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report your results
10-07-2022 03:59 AM - edited 10-07-2022 04:02 AM
Hello @stuninng006
(1) Power off notebook
(2) Disconnect charger
(3) Press and hold <power> button for 30 seconds
(4) Connect charger
(5) Enter <BIOS> and check for camera related option <enabled/disabled>
(6) Download and install from Microsoft Apps Store
HP PC Hardware Diagnostics Windows
or
HP PC Hardware Diagnostics Windows v1.8.2.0
(7) Run <HP Diagnostics for Windows>
- Component Test
Component test | What the test does | Test duration | What the test does not check | Interactive/Noninteractive |
Webcam Connection | Test to detect a connected webcam. | 1 minute |
| Interactive |
Reference:
https://support.hp.com/us-en/document/ish_2854458-2733239-16
(8) Please report your results ( error messages, take screenshots )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
10-07-2022 04:16 AM
Hello @stuninng006
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
--->>> Component test webcam available ?
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )