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HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 11

Recently i bought a new HP laptop . After an update my webcam stopped working. It showed an error stating no cameras attached (0xA4244).I thought it was just a driver error so i resetted the camera app which didnt worked then i opened device manager and found THAT MY CAMERA ISNT IN THE LIST.I updated all drivers , had a clean install of win 11 , tried the camera in ubuntu too but didnt worked. I even created a registry key named EnableFrameServerMode but failed again.I tried contacting HP but they didnt call back . Now i am frustrated what to do ???? camera appcamera appdevice managerdevice manager

13 REPLIES 13
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Hello @stuninng006 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the camera ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

The resultThe result

HP Recommended

Hello @stuninng006 

 

(1) Power off notebook

(2Disconnect charger

(3Press and hold <power> button for 30 seconds

(4Connect charger

(5) Enter <BIOS> and check for camera related option <enabled/disabled>

 

(6Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(7) Run <HP Diagnostics for Windows>

- Component Test

 

Component test

What the test does

Test duration

What the test does not check

Interactive/Noninteractive

Webcam Connection

Test to detect a connected webcam.

1 minute

 

 Interactive

 

Reference:

https://support.hp.com/us-en/document/ish_2854458-2733239-16


(8Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

i cant see webcami cant see webcam

HP Recommended

I cant find anything related to webcam in bios , like i checked in BIOS CONFIG TAB.At last didnt find anything

HP Recommended

Hello @stuninng006 

Expand all and scroll down.

HP Recommended

Hello @stuninng006 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Component test webcam available ?

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Hello @stuninng006 

 

If the webcam still fails

-> Contact HP Support for service repair

 

Kind regards

HP Recommended

1665139054910.jpg

1665139054938.jpg

 here u can see i cant see webcam in symptom test

 

 

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