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HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

 

I have a HP 15-ec2257ng (447F9EA) gaming Laptop and I tried to use a USB C Delock 87721 Docking Station for getting another monitor running via HDMI. If I connect a monitor to the dock I get a message from windows (limited image output) and its not working. I tried to use the delock dock with my work laptop Lenovo P53s and it works. So I thought the problem is the USB Port and I used my work dock (Lenovo 40AF) on the HP and I got a picture via HDMI. The only option in BIOS regarding to the USB C port was the load via USB C option. I disabled that but nothing happens. All other stuff from the delock dock works (USB, card reader, LAN). No I am totally confused. Anybody can help?

 

Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cell0815 

 

Its specs

 

         https://support.hp.com/hr-en/document/c07764386

 

It ONLY has 1SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

If you wish to connect to 2 teletext monitors or more. Please use USB -A Displaylink Certified dock such as

 

                  True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@Cell0815 

 

Its specs

 

         https://support.hp.com/hr-en/document/c07764386

 

It ONLY has 1SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

If you wish to connect to 2 teletext monitors or more. Please use USB -A Displaylink Certified dock such as

 

                  True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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