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Microsoft Windows 10 (64-bit)

Monitor is black screen and i found Intel HD Graphic not detecteddxdiag only nvdiadxdiag only nvdiaIntel Control Panel missingIntel Control Panel missingIn device manager appear, and latest version of driverIn device manager appear, and latest version of driverStatus in Intel is offlineStatus in Intel is offline

Please help my problem, black screen appear after windows update and bios update. But after reset PC problem still appear

1 REPLY 1
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@Fajarpremana,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the Intel graphics not being detected on your HP notebook. No worries, I'll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Are you having issues while connecting to an external monitor? If so, how are you trying to connect. Is it through HDMI.

Have you tried to use different HDMI cable?

 

In the meantime, I have found a wonderful document which should help you resolve this issue - HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8, 7)

 

Alternatively, If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

 

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, chipset and graphics card drivers from our HP support website, using this link.

Once done, restart the computer.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.