Intel Smartsound drivers for mic?

[lewis50504]

I'm having some issues with my mic, its hardly picking up my voice, even when put face right near the mic and hardly can be hard. So I want to reinstall it. Issue is, I dont't see any  intel smartsound drivers for my product on the hp drivers website. Where do I get the drivers for this? Do I just uninstall both the drivers in my device manager and restart? Do I just reinstall the audio drivers in the hp website?

[praveen196 · Accepted solution]

@lewis50504 Welcome to HP Community!

I understand that you are looking for Intel Smartsound drivers for mic.

In that case, you have to install the audio drivers.

First, uninstall the audio drivers and update the chipset drivers. Then Restart the computer. After that you have to install the audio drivers.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

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