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lewis50504
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Intel Smartsound drivers for mic?

HP Recommended
15-EK0013DX
Microsoft Windows 10 (64-bit)

I'm having some issues with my mic, its hardly picking up my voice, even when put face right near the mic and hardly can be hard. So I want to reinstall it. Issue is, I dont't see any  intel smartsound drivers for my product on the hp drivers website. Where do I get the drivers for this? Do I just uninstall both the drivers in my device manager and restart? Do I just reinstall the audio drivers in the hp website?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@lewis50504 Welcome to HP Community!

 

I understand that you are looking for Intel Smartsound drivers for mic.

 

In that case, you have to install the audio drivers.

 

First, uninstall the audio drivers and update the chipset drivers. Then Restart the computer. After that you have to install the audio drivers.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

View solution in original post

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@lewis50504 Welcome to HP Community!

 

I understand that you are looking for Intel Smartsound drivers for mic.

 

In that case, you have to install the audio drivers.

 

First, uninstall the audio drivers and update the chipset drivers. Then Restart the computer. After that you have to install the audio drivers.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

View solution in original post

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