Is this an issu or normal

[Adamfattouh]

I bought this laptop yesterday and the GPU fan (Fan 2) is not working properly?

[Pallipurath]

Hi @Adamfattouh 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that  you're experiencing with your HO Laptop where one fan runs at high RPMs while the other remains at low RPMs, leading to high temperatures, can be caused by several factors such as hardware issues, incorrect fan control configurations, or software conflicts.  I would request you to please share me the Product number. Meanwhile  I would request you to please follow the steps:

Update BIOS and Firmware:

• Ensure that your laptop's BIOS is up to date. Sometimes, fan control issues can be resolved by updating the BIOS or firmware:
  • Visit the HP Support website and search for your specific model to find the latest BIOS update.
  • Follow the on-screen instructions to update the BIOS safely.

Check HP Command Center:

• HP Command Center or OMEN Gaming Hub (if installed) allows you to monitor and control fan speeds on HP gaming laptops.
• Open HP Command Center and check the fan settings. Adjust the fan speed settings to ensure that both fans are set to operate correctly.
• If this software is not installed, download it from the HP Support site for your laptop model.

Reset BIOS to Default:

• Restart your laptop and enter the BIOS (usually by pressing Esc, F2, or F10 during startup).
• Look for a Reset to Default or Load Setup Defaults option, usually under the Exit or Save & Exit menu.
• Resetting the BIOS can resolve any incorrect settings that might be affecting fan control.

Inspect Fan Hardware:

• There could be a hardware issue with the second fan, such as a loose connection, blockage, or a faulty fan.
• If comfortable, check the fan physically:
  • Shut down your laptop, unplug it, and open the bottom panel (refer to the service manual for guidance).
  • Ensure that both fans are free of dust and debris, and that all connections are secure.
  • If you’re not comfortable doing this yourself, consider taking it to a professional technician.

Run HP Diagnostics:

• HP provides built-in diagnostics to check hardware components:
  • Restart your laptop and repeatedly press Esc during startup, then select System Diagnostics (or similar option).
  • Run the component tests, including the thermal and fan tests, to see if any hardware errors are detected.

Check for Thermal Throttling:

• Sometimes, thermal throttling can occur when temperatures are high, causing the CPU or GPU to reduce performance to avoid damage.
• Use monitoring tools like Core Temp, HWMonitor, or Throttlestop to monitor if the CPU or GPU is being throttled and how often it happens.

Reapply Thermal Paste:

• If the laptop is older, the thermal paste between the CPU/GPU and the heatsink might have dried out, reducing heat transfer efficiency.
• Reapplying thermal paste can help improve cooling. This should be done carefully, and ideally by a professional, if you're not familiar with laptop disassembly.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

[Adamfattouh]

thank you,
My laptop is HP VICTUS I5 13420 16RAM RTX4050

[Pallipurath · Accepted solution]

Hi @Adamfattouh

Thank you for responding.

I understand that you please perform the Run HP Diagnostics test and share the results.

Run UEFI Fan Test:

• Preparation: Plug in the AC adapter (essential) and shut down your laptop.
• Enter UEFI: Turn on the computer and immediately press the F2 key repeatedly (about once per second) until the UEFI menu appears.
• Run Test:
• Select Component Tests.
• Select Fan.
• Click Run once.
• Analyze Results: If the fan fails, it will provide a failure ID. If it passes, the fan is functionally fine, and the issue might be software or dust

Have a good day.

[Adamfattouh]

@Pallipurath

Thank you for your respond,

When i tryed to test Gpu fan alone it wont start the test but when select it with cpu fan start the test,

Is that normal?