Issue when installing HP Firmware update in Windows 11

[CnMunch]

I have an issue when downloading HP firmware updates in Windows 11. When I go to Windows optional updates, I see HP Firmware update. If I download the update, my Victus laptop will not boot. I previously spoke to HP tech support and they said it was due to the additional NVME drive I added myself. They were right, and if I remove the drive I can download and install the firmware update normally. Of course opening my laptop and removing the drive every time I need to update is a huge pain in the ass. My question is, is there a way to disable the second drive in bios or somewhere else before the firmware update so I can install it, then enable the drive again after the update is installed?

[Nirvana_95 · Accepted solution]

Hi @CnMunch 

Welcome to the HP Support Community. I see that you are trying to install the Firmware driver from the optional Windows 11 update and you are facing issues booting up your system.

I also see that you have installed a secondary NVME drive. You could try updating the Firmware using the steps shared in the link here.

You can also disable the secondary drive from the BIOS. You can choose a boot device from boot options and you will be able to disable it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @CnMunch

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @CnMunch

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[CnMunch]

Thank you for your reply. 

I actually went ahead and installed the firmware update and was prepared to use your solution, but the update went through this time without an issue. It seems HP has updated the process and the system is no longer confused as to which is the boot drive when doing firmware updates. That being said, in the the future if it happens again I will use the solution you provided above.

[Nirvana_95]

That's great! I am happy to hear that.

If you need any assistance in the future, you know where to find us 🙂

Have a great day!