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‎01-25-2021 03:57 AM

HP Recommended
Product: Omen latop...
Operating System: Microsoft Windows 10 (64-bit)

Hi, i got a Omen by HP laptop 17-cd0xxx with an Nvidia 2060 RTX video card. I have freeze for some seconds in games regulary.  Is it due to my external hard drive (WD_Black) ??? 

10 REPLIES 10

‎01-25-2021 05:05 PM

HP Recommended

You probably have something starting and stopping in the background like a windows program or service that needs to be disabled.

You can monitor the activity in the Task Manager. Highlight the CPU column to see the highest percentages at top.

Ctrl/Alt/Del key press will bring up the option to view the Task Manager.

 

Example...

Task manager cpu.PNG

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‎01-29-2021 05:52 AM

HP Recommended

My cpu dosen't reach 100%. Not even some percents... 

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‎01-29-2021 08:04 AM - edited ‎01-29-2021 08:05 AM

HP Recommended

It doesn't have to reach 100%. If a service is starting up causing the lag, it will only run for that moment then stop again. You have to pay attention to whats happening during the moment of your lag.

The hard drive shouldn't have anything to do with that as it loads the game in ram to play from.

 

You only posted the series identifier. What is the full Product number of your Omen? Press Control/Alt/S for the information menu in windows. Don't post the serial number.

 

Also, make sure you have the latest drivers. Did you update your self from HP or NVIDIA directly?

 

Lastly, are you playing on battery only (unplugged) when it happens?

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‎02-02-2021 12:07 PM

HP Recommended

Hi, i would gladly send you my product référence. If you have an e-mail. Thanks... 

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‎02-02-2021 12:31 PM

HP Recommended

No. You simply post the Product Number here on the forum. But not the serial number.

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‎02-04-2021 04:06 AM

HP Recommended

8BJ64EA#ABF

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‎02-04-2021 04:07 AM

HP Recommended

I think i am about to calibrate the battery too... 

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‎02-04-2021 10:00 AM

HP Recommended

OK quick question:  is the freezing happening while gaming on battery only, or does it happen with the power cord plugged in?

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‎02-04-2021 12:07 PM

HP Recommended

It happens when the power câble is plugged. I never use it on battery mode... 

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