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beeee8
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Solved!

Keyboard Backlight

HP Recommended
HP Omen Notebook PC 15
Microsoft Windows 10 (64-bit)

Hello, I recently bought my HP Omen 15 and when I got it everything worked fine. After the windows 10 update, my keyboard backlight is stuck on red and I can't change the colors. Also, my touchscreen doesn't work with Google Chrome.  

Please help. Thanks

 

 

oh and whenever I close and open my laptop the metal part that connects the screen with the keyboard makes a clicking noise. It sounds like it's loose or broken. Agian, please help me I really love this computer 😞

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iMaxx
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Ouch, I can't say what that is from the pics, but I agree it doesn't look right.

I'd send it in to get fixed as that should be making any noise. 😞
(Or if you bought it at an actaul store, bring it back and ask for an exchange.)

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

View solution in original post

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iMaxx
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Everyone has has this problem and the easy fix has been posted in these forums.

The key trick is to update the HP System Event Utility:

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71716.exe

 

 

There are many other updates made spesificly for Windows 10.
Always a safe bet to have those installed too. 🙂

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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iMaxx
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I'm sorry, I missed the second portion of your message:

"oh and whenever I close and open my laptop the metal part that connects the screen with the keyboard makes a clicking noise. It sounds like it's loose or broken. Agian, please help me I really love this computer Smiley Sad"

 


This would need to be seen by the suppor techs. This is not easy to diagnose over a forum.
However, if you can locate exactly where the clicking is coming from and take close up pics of the location, I can have a look to see if an escalation is needed or if it is something that can easily be fixed.

 

 

Email me at [Personal Information Removed]

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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beeee8
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I have attached 2 pictures below. On one side there is an extra part that I know shouldn't be shpwing and on the other one it shows how its supposed to be. That's the reason I believe it's making a clicking noise when I open the laptop. Ant now the screen kinda wiggles back and forth if I move it even a tiny bit. 1440557497474.jpg1440557581908.jpg

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iMaxx
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Ouch, I can't say what that is from the pics, but I agree it doesn't look right.

I'd send it in to get fixed as that should be making any noise. 😞
(Or if you bought it at an actaul store, bring it back and ask for an exchange.)

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No
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