Solved: Re: Keyboard Replacement - HP Support Community

吹雪月 · ‎10-29-2018

Hello.

I'll be straightforward; as the title suggests, I need a keyboard replacement. It is my fault for not using the device properly and having it damaged. Therefore, my question is, by paying the required price of course, can I have it replaced by asking the store I've bought it from or do I have to go directly to an HP service? Other than that, I was able to find a keyboard for the same laptop but a different model, cb008nt. Would that also work without issues?

Thank you.

banhien · ‎10-29-2018

@吹雪月

Firstly the good news is: keyboard for cb008nt and cb007nt are the same (given they are same color). Secondly the store where you bought your machine may simply a retailer therefore if you could not do this yourself you can contact HP Authorized repairer (if still under warranty) or any repairer (it out of warranty).

Regards.

BH
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banhien · ‎10-29-2018

@吹雪月

Firstly the good news is: keyboard for cb008nt and cb007nt are the same (given they are same color). Secondly the store where you bought your machine may simply a retailer therefore if you could not do this yourself you can contact HP Authorized repairer (if still under warranty) or any repairer (it out of warranty).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

吹雪月 · ‎11-02-2018

Thanks for the response. Have a nice day.

Keyboard Replacement

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